Conferma are excited to announce the release of www.confermaconnect.com and the improved functionality that this will bring. We want to make sure you have all the information you need:
Confermaconnect.com Contents
- Homepage – Introduction to secure email, links to opt in form and short video
- Hotel acceptance challenge – Our mission statement for the next 2 years
- Best practice – Information for hotels on how best to manage virtual cards
- FAQs – Key Conferma Connect questions and a link to the only help desk site
- Opt-In – Online registration form for the hotels to complete preferred communication options
- Report a hotel – Online form for TMCs to advise Conferma of www.confermaconnect.comfriction encountered with the hotel when providing a virtual card as payment
What Is Changing
- Conferma Connect is now 1 year old and has been a resounding success. Conferma have recognised a need for a central location, where TMCs and hotels can access the necessary information about the solution - confermaconnect.com will facilitate this
- Conferma Connect specific documentation and best practice documents provide a clear and concise message for hotels as the key audience for the solution
- The Opt-In form is now held within a Conferma website, this enables an instant security check to be completed upon every hotel registration
- A platform is now available where TMCs may ‘report a hotel.’ This channel is specifically designed to share any challenges experienced at a hotel with Conferma
Opt In Form
Improved functionality includes:
- Compulsory address requirement to ensure the target hotel is correctly identified. The address field also provides an auto population option powered by Google
- The country and dialling code of telephone and fax number(s) are linked, removing the opportunity for the hotel to submit the form with an incorrect dialling code
- The website directly links to Conferma’s supplier database, which enables:
- An improved process for loading hotel communication preferences
- The ability to identify if a hotel has already registered their preferred communication, and access to contact information should the hotel wish to review this
- An online security check is conducted for the hotel when secure email is chosen;
- If the email passes the security check, the hotel will be advised on screen and provided with a unique reference number
- If the email address fails the security check, the hotel will be notified of the failure details, and the requirements to enable secure email. The hotel then has the option to a) treat the problem based on the failure details, and attempt to register again; b) amend their registration by selecting for the communication to be masked
- Each hotel registration will require authentication by Conferma prior to being switched on for secure email. This is to ensure the target address provided matches the intended recipient – this process will take a maximum of 5 days
Report a Hotel
- Conferma’s global adoption gives us the confidence that virtual card acceptance should no longer be a concern for hotels. We have established that any property able to process a credit card transaction, can process a virtual card. However, in the circumstances of a breakdown in the process, it is important for Conferma to determine the reason for this, to accomplish a friction-less solution
- In the event of friction when using a virtual card for payment, Conferma actively encourage the experience to be shared, using the report a hotel function. A designated resource will review the cause of friction in a bid to resolve this for future bookings at the hotel
- To report a hotel, you will require:
- Contact name and email
- Deployment ID and Traveller surname
- Hotel contact name and email
- Issue – Drop down box
- Impact – Drop down box
- Description – Free text box, 500 characters
- On completion of the form Conferma will review the information and take the necessary actions to resolve the problem
- Conferma will use best endeavours to resolve with the hotel, however ultimately the solution and speed will be dictated by the hotel. For this reason, the report a hotel function is only for advising purposes
- Any queries that require a prompt response should be directed through to the support team by raising a new ticket