If you forget your password and are unable to log in to SNAP, you can reset your password by following the Forgotten Password? link. You will be prompted to enter the answer to your security question. If you answer the security question correctly you will receive an email to the email that is registered to your user account.
Open the email and click on the link to reset your password. You will then be prompted to enter the characters from your memorable word. Providing that these characters are entered correctly, you are then able to create a new password for your account.
Note: The link in the email can only be accessed once and should be accessed within a 2 hour period and should only be accessed once with a single click.