To change the Memorable Word for a user, go the the Menu tab and select Administration and Search User.
Once the correct user has been selected scroll to the Memorable Word section and select Reset Memorable Word option.
You will be asked to confirm that you wish to delete the selected user from the system
NB. Deleted users are not archived and their credentials cannot be used again. If in doubt then Disable the user instead.
If you wish to remove a user’s access for a period without deleting their profile then select the Is Disabled option.
Enter and confirm the new Memorable Word, select Save and communicate the new Memorable Word back to the user.
NB. Admin users cannot reset passwords for other users.