Forgotten Security Answer Lucy Koleva Updated July 18, 2016 09:17 In case you have forgotten your Security Answer you will need to contact our support team to help you restore your account. Related articles How can I update my secret question and answer? How do I reset my Conferma Pay account? I have locked my Conferma Pay App account, how can I unlock my account? I have not previously raised a support ticket via help.conferma.com I have forgotten my password, how can I access the Conferma Pay App?