The Scratch Pad details the history of a booking from creation to completion and can be accessed by selecting View Scratch Pad on the top right of the booking screen:
Entries include the original booking details and any information gathered from the GDS. They are time and date stamped.
Extra information can be added manually to the Scratch Pad into the box at the bottom of the screen.
This information will not be written into the GDS.
NB. Please note that all scratchpad entries will be deleted eighteen months after they have been added to the Scratchpad.
Every time the Scratch Pad is updated, an icon will be added next to the Scratch Pad to indicate that a manual entry has been added.
When agents subsequently return to the booking in future, the icon clearly flags the manual entry together with details of that entry.
The icon indicating manual entries also appears in the booking profile next to the View Scratch Pad link.