The Disable Guide Rate Function is done at agency level and rather than show a guide rate for a hotel that is not available , Agents have the option update the message that appears to clients showing 'no online availability'. Bookers are then given the option to place a booking ‘On Request’. Once the booking has appeared ‘On Request’ It will go onto the queue to be fulfilled by an agent – here the agent is able to confirm the booking by ‘adding a new rate’.