This error usually means that you are using the wrong URL to access your account
The user credentials for Conferma Pay Online and SNAP can be used for both applications providing that you have access to both. If you only have access to SNAP and you try to access Conferma Pay Online with your SNAP credentials, this is the error message that will display on screen.
Solution : Please check the URL of the Platform that you wish to access
For SNAP Use : https://snap.conferma.com/en-GB/Login.aspx?ref=timeout
For WebPay Use : https://webpay.conferma.com/Login.aspx