Some queries have to go to the TMC for investigation, as it may pertain to the ‘booking data’ which has been received via the TMC; either via their agents directly into Conferma Pay Online, the GDS, an Online Booking Tool or other system.
Queries which Itelya or Conferma may send to the TMC may include
- Hotel Address Missing
- Hotel email is incorrect
- Hotel Country Code is missing
- Hotel Country Code is invalid
- Name of Traveller is missing (First Name or Last Name)
- Traveller email is incorrect
- Hotel City & Zip Code are missing
The Deployment ID is provided for each error. The TMC must review the Deployment & make any necessary updates within Conferma Pay Online.
Once the data has been updated, this will be updated on the next Conferma File to Itelya, & allow them to complete their processes
If the TMC Agent cannot view the Deployment in Conferma Pay Online, they should check with their TMC Administrator & ensure that their user is configured & enabled for the Card Pool which that Deployment is linked to
If the TMC Agent can view the Deployment, but not make any amendments, it may be that the Card Pool doesn’t allow changes to be made after the Deployment has ended. For example, if the Card Pool allows the card to be valid for up to 2 days after Check-Out, but the agent is looking at the query 3 days after check-out, you won’t be able to make any amendments in Conferma Pay Online.