- TMC makes a booking and the booking platform used sends a communication request to Conferma, containing the target address and content of the message required
- Conferma Connect receives the communication request and attempts to identify the intended recipient using the hotel name, full address, telephone, fax and email if they are present in the Conferma supplier database
- On successful identification, the original request is suppressed and replaced with the preferred communication configured against the hotel in the Conferma Pay supplier database – in the case of Premier Inn this will be by API
- An API call containing: deployment ID, Premier Inn booking reference, final 4 digits of virtual card number and a translation of the payment instructions text field will be sent to Premier Inn and updated directly in the PMS
- The translation of the payment instructions text field provides a specific format for predetermined fields in the Premier Inn PMS, fields below:
Breakfast/ Meal deal Full breakfast or Meal deal
Dinner allowance Specified value
Alcohol allowed Yes/No
Car parking allowed Yes/No
Wi-Fi allowed Yes/No
- The automatic population of these fields eliminates manual intervention onsite at the Premier Inn, removing potential conflict regarding administration errors or lost messages