Frequently asked questions about managing trips and bookings in the Conferma Pay App.
When you have completed your registration and verified your email account, the Conferma Pay Platform can link your managed travel Hotel and Air bookings to your Conferma Pay App account.
The Conferma Pay Platform automatically links a bookings with an email address that matches the address you registered for the Conferma Pay App with.
In some cases, the Travel Management Company is unable to provide your traveller email address and automatically linking your booking is not possible. You can manually link the booking in the Conferma Pay App using the Link Booking feature on the Activities screen.
The Summary is created based on the card transaction data provided by the banking partners to Conferma.
It is possible to book trips and generate virtual cards without the merchant charging the card. It takes between 48 and 96 hours after the merchant has charged the card for transaction data to reach Conferma.
Bookings made using Conferma Pay (via integrated booking systems) will display in the Conferma Pay App if the email address you registered (and signed in) with matches the email address provided by the integrated booking system.
If you confirmed your booking online without using a virtual card, your booking will not show in the Conferma Pay App.
You must contact your travel agency to query why your confirmed booking isn’t showing correctly.
This usually happens when the corporate email address you have registered with the App is missing from the data sent to Conferma when the booking was made.
You can search for your Hotel or Air booking by tapping into the suitcase icon on the home screen and tap the Link Booking button at the bottom of the screen. You’ll be prompted to answer a number of questions to gain access to your booking.
For security reasons, this feature is only available to users who register for the App using their corporate email account (@mycompany.com) when that corporate email domain has been linked to the Card Pool.
This feature is not available to you if you register with public email accounts such as @gmail.com or @hotmail.com. Contact Conferma for more information.
The Conferma Pay App will only display virtual card bookings generated by systems integrated with the Conferma Platform.
Travel agencies and integrated systems should inform Conferma when a booking has been cancelled. It is possible that the Conferma Pay App has not been updated to reflect this. If you have received confirmation of your cancelled booking directly from the travel agency or booking system, please take this as confirmation of your cancellation. If you are unsure please contact your travel agency directly.
Yes, when Conferma Pay Control is updated by a travel agency or integrated booking system that a booking is cancelled, Conferma will send a push notification to the app confirming the cancelled status. When opening the app the cancelled booking will continue to show but you will no longer be able to view the card details.
When bookings are updated, Conferma should be updated by the travel agency or integrated booking system. If this fails to occur, the Conferma Pay App is unable to display the correct details to you. You can contact your travel agency who will be able to update the information in Conferma Pay Control.
Bookings are linked to your account when your registered email address matches the one provided to Conferma by an integrated booking system. If you can see a booking that doesn’t belong to you, it is likely that your profile has been incorrectly selected as the traveller within the booking. You should contact your travel agency for more information.
When you registered to use the Conferma Pay App, you provided your preferred email address. When Conferma receives requests for virtual cards from travel agencies, the system automatically checks to see what email address is associated to the request. If we find a match between a request email address and a Conferma Pay App user, we instantly link the request to that account and send the user a push notification.
To help you understand the full cost of a trip Conferma has introduced a new service called Trips. A trip is a collection of connected hotel or air bookings and cards created in the Conferma Pay App. This allows Conferma to combine the spend of all the connected cards and show you the total cost of your trip.
Hotel and Air Deployments are automatically linked together where the travellers email address is present on the deployment. Conferma also uses the hotel location, flight destination and travel dates to group the bookings appropriately.The city name of the hotel or destination airport is used as the name of the trip. If Conferma cannot identify a city from the booking details, we will simply use the hotel or supplier name. Your bookings are assigned to a Trip within 30 seconds of being created.
Yes, users of the Conferma Pay App can edit a trips details.
Navigate to the trip details and click Edit. Change the details that need to be altered and click Update.
Your trip will now display your updated details.
Conferma Pay App users can also create new trips and assign cards to a trip.
Tap into the trip sub-section and select one of your existing trips or create a new trip to assign the card to.
Look for the 'Trip' heading and select the trip you want the booking assigned to.
Your card will now be linked to your selected booking.
Yes, users of the Conferma Pay App, can create new trips.
Navigate to the details screen of the booking you want to include and scroll to the "Other Information" section to find the "Trip" heading.
Tap into the trip sub-section and you will be presented with a list of existing trips and the option to create a new trip. Navigate to the booking or card you want to assign to you new trip and look for the 'Trip' heading in 'Other Information'.
Tap on Create New Trip at the bottom of the screen.
Fill out the form and click create.
You will now be returned to the booking details and should see it assigned to your new trip.
Navigate to your hotel booking within the Conferma Pay App, tap the Receipt section and then tap Add Receipt. You can either take a new photo or select an image from your library.
Conferma also provides a unique email address that is associated with each virtual card allowing you to forward an email receipt to Conferma.
In some instances, customers request that the supplier send Conferma Paythe invoice/receipt directly. When we receive the invoice/receipt we instantly match it to the virtual card, allowing you to view it through the ,Conferma Pay App or a finance manager to view centrally via SNAP, our online reporting tool.