Cards may require approval before they can be used. If approval is required, you can see the status of the approval on the Card Details screen. The available statuses are:
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Pending Approval —you will not be able to view card payment details.
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Approved—payment card details are available.
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Rejected —you will not be able to view card payment details. If the Approver has provided a rejection reason, it will be displayed here.
When a card is Pending Approval, the potential Approvers in that Approval Band will be listed on the card screen. Each Approver has their initials displayed in a circle with a colour coded status:
Green — approved,
Yellow— pending approval,
Red — rejected.
When you tap an Approver circle, you will see further context, such as the approver's full name and date of action.
Where a request was rejected, the rejection reason will be displayed.
Where a card request is pending within a particular Approval Band, all potential Approvers within the current Approval Band will be displayed. If a card request escalates to a new Approval Band, then only Approvers that approved the card request from earlier Approval Bands will be displayed in Green.
The approval timeline will be displayed for your card, a Team Admin when viewing a card, and an Approver when reviewing Pending Approvals.
You can cancel cards that are in a Pending Approval or Active (Deployed) status by tapping Manage > Cancel Card. You will be asked to confirm that you want to cancel the card.
Clicking Cancel Card will confirm the cancellation. Clicking Cancel will take you back to the Card Details screen without cancelling the card.
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Note
Any cancelled cards cannot be reactivated.