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Log in to Conferma Pay Online—First Time

Lisa Cook
Updated

To log in for the first time, you will need to set a username, security question and answer, and a memorable word. These are created by your Corporate Administrator.

Visit the URL: https://login.confermapay.com/default?pkn=null and follow the steps below. If you have received a system-generated Conferma Pay Online welcome email, click the link in the email and follow the instructions below from step 3 onward. Your welcome email will contain your username.

  1. Enter your username.

    Sign_In_Enter_Username.png

    Conferma Pay Online is available to view in English (United Kingdom), German, French, Portuguese, Italian and Spanish (Spain). To select your preferred language, click the language dropdown from below the Sign In box.

  2. Click the Forgotten Password link.

    Sign_In_Enter_Password.png

  3. Enter your security answer.

    Forgotten_Password_Security_Answer_1.png

  4. If you have entered the correct details, a forgotten password link is sent to the email address associated with your username. Please also check your junk folder. Click on the link in the email.

    Note

    The link is valid for two hours, and you can only click it once. If you click the link and do not complete the forgotten password process or click the link after two hours have passed, you will need to start the forgotten password process again.

    Security_Answer_Confirmation.png

  5. Enter your security answer.

    Forgotten_Password_Security_Answer_1.png

  6. Create and confirm your new password.

    Change_Password.png

  7. If the password you choose does not meet the minimum criteria, you will see a warning message and the password will not be accepted. You will need to re-enter a password that meets the criteria.

    VCP_Online-011.png

  8. If the password meets the minimum criteria, you will be directed to complete the usual log in procedure using your new password.

Memorable Word Security

Memorable words cannot include more than two consecutive characters.

The complete memorable word complexity policy is:

  • The memorable word must be at least eight characters long.

  • The memorable word must not include more than two consecutive characters.

Note

This change is only applicable for any new memorable words created. Existing memorable words are not affected and these complexity requirements will only apply if you change your existing memorable word.

 
 

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