Conferma Pay App
All you need to know about using Conferma Pay App
Overview
- What is the Conferma Pay app?
- Why use Conferma Pay?
- How does Conferma Pay work?
- Who is Conferma Pay for?
- What is Conferma Pay used to pay for?
- Which banks and types of cards does Conferma Pay App support?
Account Details
- I have locked my Conferma Pay App account, how can I unlock my account?
- I have forgotten my password, how can I access the Conferma Pay App?
- I don’t have any Teams listed, why is that?
- How can I change my email address?
- How can I update my secret question and answer?
- I have changed my name, how can I update my name in the Conferma Pay App?
Your cards
- What is a virtual card?
- I like the idea of creating virtual cards via the Conferma Pay App, rather than using my personal or corporate card. How can I get access?
- How can I create a virtual card?
- Why can’t I create a virtual card?
- What types of virtual cards are support in the Conferma Pay App?
- Do I need to be online to view and create virtual cards?
Virtual Cards
- Can I use my eCommerce virtual card at multiple suppliers?
- The supplier is rejecting payment due to an incorrect billing address, what should I do?
- What billing address should I use when making a payment online?
- How can I view the security code typically on the back of a card?
- How can I copy my card details from Conferma Pay to another app?
- Can I overwrite prefilled Custom Data Field values?
Card View
- When I upload a receipt, where does it go?
- How can I upload a receipt?
- Are card details stored on my mobile device?
- Why are the virtual card details not displaying?
- I’ve used the virtual card to make a purchase but the Conferma Pay app still doesn’t list any transactions associated to my card.
- What is the Supplier Reference?
Using my Digital Wallet card
- What is a Ring-fenced transaction?
- I use an alternative to Google Pay. How can I use my digital wallet card?
- How can I set my Conferma Pay Digital Wallet card to default in Apple Pay?
- How do I change my default payment card in Google Pay?
- I’ve removed the card from my Digital Wallet manually, can I re-add the card?
- How can I check the balance of my Digital Wallet virtual card (Apple Pay and Google Pay)?
Spend Summary
- Where can I see spend summary data?
- My Summary data has changed?
- Spend has been incorrectly categorised, what should I do?
- How can I set my preferred currency to default within the Conferma Pay App?
- How can I see my transaction data in my preferred currency?
- I have been unlinked from an account and my analytics have been removed.
Bookings
- I cannot see any bookings in the Conferma Pay App?
- I cannot see my booking in the Conferma Pay App, how can I find it?
- Can I remove a booking from the Conferma Pay App?
- I’ve cancelled my booking with my travel agency but the booking still shows as booked within the Conferma Pay app, why?
- Does Conferma Pay display cancelled bookings?
- I’ve modified my booking, but Conferma Pay is still showing the old dates or details, why?
Trips
Booking View
- I have checked out of my hotel, how can I upload my invoice?
- Can I check-in to my flight via the Conferma Pay App?
- Why are there multiple transactions against my booking?
- Can I see refunded transactions in the Conferma Pay App?
- I didn’t upload a receipt, but I can see one or more receipts in the Conferma Pay App, how did they get there?